Service

Ensuring reliable and accurate measurement results

Recalibration, hardware upgrades, technical support!

More than 30 years of experience in optical metrology are an impressive track record for our products - and for our company. Products from Instrument Systems are not the only aspects of this company to set benchmarks. Our service and support also contribute to safeguard the value of your technology assets over the long term and guarantee optimum productivity throughout their service life.

Maintain your competitive edge with our service and support packages:

  • Engineering services
  • Technical support including after-sales
  • Recalibrations with certification
  • Repair, software updates, and hardware upgrades for instruments
  • Software updates
  • Demo Software
Our test laboratories – accredited quality in compliance with ISO 17025

The majority of our products is tested by our laboratories, that are accredited with the registration number D-PL-19052-01-00 as test laboratories in compliance with DIN EN ISO / IEC 17025 by the German National Accreditation Body – DAkkS (Deutsche Akkreditierungsstelle). This standard describes the requirements for test laboratories. It is recognized internationally and used by accreditation bodies, authorities and laboratories. The standard defines the requirements for management, as well as for the test and calibration laboratories.

    The specifications focus on technical details, such as selecting the test procedure, validation, metrological traceability and evaluations of measurement uncertainty

    As a leading manufacturer for light measurement instrumentation, our top priority is to enable you to have maximum trust in our instruments. The accreditation of our test laboratories gives you, our customer, enhanced certainty and guaranteed comparability of measurement results. In this way you can verify to third parties the accuracy of the measurements obtained with the instruments we have tested.

    The reference standards we use are traceable to the standards of the national laboratories PTB (Germany) and NIST (USA). Detailed test certificates are supplied with our measuring instruments providing precise terms of reference for traceability.

    The  Instrument Systems testing laboratories are permitted to apply the listed testing methods with various output versions (for accreditation with a flexible scope category III) without prior notice and consent of DAkkS.

    The most important radiometric and photometric quantities are listed below for the accredited testing service provided by Instrument Systems (no contract measurement service, only sales project related):

    • Averaged LED Intensity for LEDs: ILED-B in conformity with CIE 127:2007
    • Luminous flux for LEDs in conformity with CIE 127:2007
    • Spectral irradiance from 200 to 2500 nm
    • Luminance and radiance from 360 to 1100 nm
    • Luminous flux and radiant power from 360 to 1100 nm
    • Colorimetry - CIE tristimulus values and their from calculation derivable color measurement values (ISO 11664)
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    Write us your service request here

    One of your devices needs to be repaired? Or you need a recalibration or a hardware upgrade?

    Then please fill in this service form. This considerably speeds up the processing of your request and guarantees short reaction times.We will contact you immediately with further information and inform you of the corresponding reference number (RMA number).
              
    You should always give this number when you dispatch equipment and in any subsequent correspondence. This is the only way of ensuring fast processing of your service request.
    Returned equipment cannot be allocated in our receiving department without the RMA number.

    Do you need advise for packaging or shipment?

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